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Hahn Air swoops into Asia-Pacific
Lee Pei Qi, Singapore, June 20, 2013
 

AIRLINE ticketing distributor Hahn Air wants to grow its presence in Asia as it foresees "big demand" from regional travel consultants for its services.

 

Hahn Air’s core business is supplying travel consultants with an e-ticketing platform that enables them to issue tickets for more than 260 partner airlines via all major GDSs.

 

The company also assists travel consultants in the resolution of possible plating problems, for instance where use of the Billing and Settlement Plan is not available. Such assistance is free for travel agencies and Hahn Air’s profits are derived from airline service fees.

 

Travel consultants and their clients who book through Hahn Air are automatically insured against flight cancellations. Ralf Masermann, director, global account management, Hahn Air, explained: “In case a passenger is affected by the insolvency of one of Hahn Air's over 260 partner airlines, Hahn Air and its insurance partner will vouch for a full refund of the unused part of the ticket, including taxes.”

 

The company also operates executive charter services with its single business jet that can take up to seven passengers at any one time.

 

Speaking on Hahn Air’s intention to court Asia’s travel consultants, Masermann said: “We want to be closer to Asia so that the agents here will know that we are really 100 per cent accessible to them.”

 

Last month, Hahn Air opened its first service desk in Manila. The third after Frankfurt and Uruguay, the facility provides 24-hour support regarding Hahn Air’s services.

 

Hahn Air currently has an established presence in 190 countries worldwide and cooperates with 260 airlines and 91,000 travel agencies.

 

Still, Masermann noted that travel consultants in Asia were unfamiliar with Hahn Air’s services despite their need for it, which was why Hahn was aiming to expand into Asia.

 

Highlighting India, Japan and Singapore as Hahn Air’s top priority countries in the region, he said: “We want to get better acquainted with the consultants here to share the benefits with them.”

 
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