CARLSON Wagonlit Travel (CWT) today announced the official opening of its new centre in Manila, a state-of-the-art facility offering round-the-clock services to global clients and providing support for its worldwide infrastructure.
Douglas Anderson, president & CEO, CWT, said: “Manila’s reputation as having an excellent business climate for service organisations, its rich pool of qualified talent and inherent philosophy of customer service made it CWT’s first choice for our new centre. As we grow our business around the world, an efficient, customer-focused team is key to ensuring our clients’ travel needs are well-managed.”
The new facility includes a consolidated service centre providing internal support to CWT offices including recruitment and IT service desks; a global technology development team for products and tools; CWT’s global security and network operations centres, operating 24-7 to monitor and manage the performance of the company’s systems, data centres, networks, applications and security risks worldwide; and a centralised travel service centre.
Since it began operations in April 2014, the centre has already grown to 280 team members. Employees at the centre will also participate in a new global CWT training programme this year.
CWT has had a presence in the Philippines since the early 1980s when Rajah Travel joined the CWT network, providing travel services to CWT clients based in the Philippines. Rajah Travel will continue to provide services to CWT’s clients based in the country, while the new, expanded Manila office will support clients globally.